Terms of Use

1. Who you are contracting with

Hapka AI is operated by Redzhep Molaahmed, a natural person established in Bulgaria. Email: support@hapkaai.app.

The app itself is bought from Apple or Google, not from us: the App Store and Google Play are the sellers for every subscription, take the payment and issue any refund. These terms govern your use of the app and the website hapkaai.app.

2. Who may use Hapka AI

You must be at least 16 years old. You may have one account and you are responsible for everything that happens through it. Do not share your access with others.

3. The service

Hapka AI recognises food from photos, barcodes and descriptions and computes calories, macros and daily targets. The app is in beta: features are added and changed, and sometimes something will not work. We will do our best to warn you about important changes.

Using the app requires a subscription, described in section 3. Everything you log stays yours and available for export whether or not you keep paying.

4. Subscriptions, payment and withdrawal

After onboarding you choose a monthly or an annual plan. Both start with a 3-day free trial for new subscribers; the price and the billing period are shown in the app before you confirm. Payment is collected by Apple (App Store) or Google (Google Play) under their own terms — we never see your card details.

The subscription renews automatically at the price shown when you subscribed unless you cancel at least 24 hours before the end of the current period, the trial included. You can manage or cancel it at any time in your App Store or Google Play subscription settings. Cancelling stops future charges; your access continues until the end of the period you have paid for. Uninstalling the app does not cancel a subscription.

Refunds are handled by Apple and Google under their policies; we cannot issue them ourselves. If a renewal payment fails, the store may retry for a limited time, during which your access continues. If we change a price, the store will notify you in advance and, where the law requires it, ask for your consent.

Without an active subscription you can still open the app, see everything you have logged, and export or delete your data. Adding new meals, scanning and saving foods are unavailable until you subscribe again.

Right of withdrawal. If you are a consumer in the EU or the EEA, you have 14 days from the start of a subscription to withdraw from it without giving a reason. A subscription is a digital service that starts at once, so the store asks you to agree to it starting immediately and to acknowledge that you then lose the right once it has been fully performed; for a subscription that runs over time you may still withdraw within the 14 days and pay only for the part already used.

Because Apple and Google are the sellers, you exercise the right with them: in the App Store through Report a Problem (reportaproblem.apple.com) or your Apple Account subscription settings, and on Google Play through Play's refund request. Write to us at support@hapkaai.app if a store refuses and you believe the law gives you the right, and we will help you pursue it.

5. Estimates, AI and not medical advice

Every number in Hapka AI is an estimate produced by artificial intelligence and public food databases. Portions can be misjudged and databases contain errors. Daily targets are computed from general formulas and do not account for your individual health.

You are dealing with an AI system. Photos, barcodes and descriptions are analysed by AI, which names the dish and its ingredients with approximate weights; the calories come from a food database, not from the model. The app marks these numbers as estimates, and you can edit or delete every one of them. Nothing here decides anything about you automatically.

Hapka AI is not a medical device and does not provide medical, dietary or other professional advice. Do not rely on it for decisions where an error would be dangerous, such as insulin dosing or managing allergies. Consult a doctor or dietitian before changing your diet, especially if you have a medical condition, are pregnant or have a history of disordered eating. If tracking calories is worsening your relationship with food, stop and seek support.

6. Your account

You sign in with Apple or Google. You are responsible for the security of those accounts. You can delete your account at any time from Profile → Account Actions; what happens to your data is described in the Privacy Policy.

7. Your content

Everything you log, including photos, is yours. You grant us a non-exclusive right to store and process it solely to provide the service, including sending photos and descriptions to our food-recognition provider. That right ends when you delete the content or your account, except for backups that are deleted on schedule.

Only upload photos you have the right to use, and do not upload content that is unlawful or infringes someone else's rights.

8. Acceptable use

You may not:

• circumvent scan quotas, rate limits or other protections;
• access the service by automated means outside the official app;
• extract, copy or resell our food database or parts of it;
• decompile the app or attempt to access other people's accounts;
• use the service in a way that harms other users or us.

Scans have a daily quota so we can control processing costs. The current quota is visible in the app.

9. Third-party services

Hapka AI uses Apple Health, Health Connect, the Apple and Google sign-in services, the App Store, Google Play, Firebase Cloud Messaging and OpenAI's API. Your use of them is subject to their respective terms. We are not responsible for those services or for changes to them.

10. Availability and changes

The service is provided "as is" and "as available". We may change, limit or suspend it at any time, including for maintenance. If we decide to shut the service down entirely, we will notify you in advance and give you the opportunity to export your data.

11. Termination

You can stop using Hapka AI and delete your account at any time. We may suspend or terminate an account that breaches these terms or endangers the service, giving you notice and a chance to export your data where possible.

12. Liability

To the extent permitted by law, we are not liable for indirect damages, lost profits or loss of data arising from use of the service, nor for decisions made on the basis of the app's estimates. Nothing in these terms limits your rights as a consumer under Bulgarian and EU law, or our liability for intent or gross negligence.

13. Governing law, complaints and disputes

These terms are governed by the laws of the Republic of Bulgaria. If you are a consumer in the EU you also benefit from the mandatory protections of the country where you live. Disputes are resolved by the competent Bulgarian court unless the law provides otherwise.

Complaints come to support@hapkaai.app first and we answer within 14 days. If that does not settle it, you can turn to the Bulgarian Commission for Consumer Protection (kzp.bg) and the conciliation commissions attached to it, or, if you live in another EU country, to the European Consumer Centre there. The European Commission's online dispute resolution platform closed on 20 July 2025 and is no longer available.

14. Accessibility

We aim for the app and this website to meet WCAG 2.1 level AA, the standard behind EN 301 549 and the European Accessibility Act. Hapka AI is run by one person and is a micro-enterprise, which that Act exempts from its obligations for services, but we treat the standard as our target rather than as something that does not apply to us.

Known gaps are worked through as we find them. If something in the app or on the site is unusable with a screen reader, at a large text size or without colour, write to support@hapkaai.app and tell us what blocked you; we will fix it and reply with what we did.

15. Changes to these terms

We may update these terms. The new version will be published here with a new date, and for material changes we will notify you in the app. Continuing to use the service after they take effect means you accept them.